User licenses determine which individuals in an organization can access ManagerPlus products, as well as their level of access. The following is a breakdown of the different user types available.
Named User
A named user can access anything in the program. This type of license is “used up” when the named user is created, and it is generally designated for one specific person. The named user can only log in at one place at any given time.
Concurrent User
A concurrent user license is “used up” when one of the users actually logs in, and is released when they log out. One license is not designated for a specific person, and could thus support multiple users, but only one person can log in at any given time. These users can only access the main application.
Mobile User
Mobile users work like named users, but mobile users are limited to the mobile module.
Mobile + Concurrent
If you have concurrent users available, then a mobile user can log into the main application. When the mobile user does log into the main application, it “uses up” a concurrent user.
ManagerPlus Work Requests Users
Work Requests users are unlimited with purchase of the Work Requests module. These users can only access the work requests tools (mobile app, website, email), and cannot access the full program.
ManagerPlus Cloud uses UTC (Universal Time Coordinated) to calculate timestamps within the system. By default, the time zone is set to CST (Central Standard Time). Using the Time Zone Offset found in the “Company” module under the “Options” tab, you have the ability to change it to your primary time zone. Below is a chart of the UTC time zones in North America with their Daylight offsets (where applicable).
| Time Zone in North America | UTC Offset (Standard Time) | UTC Offset (Daylight Time |
|---|---|---|
| Atlantic | UTC -4 | N/A |
| Eastern | UTC -5 | UTC -4 |
| Central | UTC -6 | UTC -5 |
| Mountain | UTC -7 | UTC -6 (N/A for Arizona) |
| Pacific | UTC -8 | UTC -7 |
| Alaska | UTC -9 | UTC -8 |
| Hawaii | UTC -10 | N/A |
Time Zone | Cloud Support
1. Open ManagerPlus and click the “Help” tab
2. Click “About ManagerPlus”
3. In the “About ManagerPlus” window, your product version will be at the top of the list
If you need to reset your password, you must either contact your company’s system admin to reset your password or you can call the ManagerPlus Technical Support team to be issued a temporary admin password.
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