ManagerPlus provides a comprehensive and easy to use EAM for streamlining your asset management.
We collect Personal Data that (a) you actively submit to us when you use our Services, (b) we receive from our Corporate Clients, (c) we obtain for marketing purposes for potential customers and their representatives, and (d) we obtain from other sources. We may process your Personal Data with or without automatic means, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of your Personal Data. We do not sell Personal Data we collect to other parties. We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
a) Actively Submitted Data
i. When you visit a Company website, log in to a Company application as a registered user, or provide your information in a form on a Company website, we will collect and store that information. You may submit Personal Data to us when you register an account with us through our websites, use our Services, or engage in other interactions or communications with our organization. Personal Data generally includes but is not limited to name, physical address, telephone number, and email address. We may also process information related to your employment, such as employer address, your job title and role, location on a floor plan, and scheduling information assigned to you and the tasks you perform.
ii. As the Services include the websites owned or operated by us, we collect other content that you submit to these websites. This content includes content submitted to social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
iii. Where appropriate, we collect Personal Data and payment information to process a financial transaction that you have requested, including your purchase of the Services (generally, to meet our contractual obligations to you). For example, we may ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
iv. If you are a visitor or guest at a facility that uses the Services, you or your host may provide Personal Information about you, including but not limited to your first and last name, email address, and phone number. Whether provided by you or your host, this information is used to protect against fraud, abuse, or harm, verify your identity and the purpose of your visit, and provide you with a digital or physical access badge. We may also use this information to contact you, including to respond to inquiries or troubleshooting requests and to deliver notifications and other operational communications (generally, to meet our legal obligations or to meet our legitimate interests).
v. We collect Device and Usage Information to provide the Services, process data or files that you input, upload, or store with the Services, better tailor and provide the Services, and help us improve our products and Services.
b) Data Received from Corporate Clients
i) Our Corporate Clients who license our Services are granted administration rights to enable them to create user accounts for their employees, representatives, or others they designate. The Personal Data collected generally includes the name, physical address and phone number of an assigned user, but may also include information related to employment, such as job title and role, scheduling information assigned to an individual and maintenance tasks performed by an individual. Our Corporate Clients act as Controllers in the use of the Services and the collection and processing of personal data they provide to us. In such cases, our role in processing the Personal Data provided by Corporate Clients is as a Processor, where we process data on behalf of the Controller (who is the customer). As a Processor, we are bound to process this personal data as directed by the Agreement entered with the Corporate Client. Processing of this personal data is performed on behalf of the Corporate Client and for the purpose of providing the services requested by the Corporate Client. “Controller” and “Processor” have the meanings given to such terms in the EU General Data Protection Regulation (“GDPR”).
ii) When purchasing the Services, Company may require you to provide financial qualification and billing information, such as billing name and address, contact and purchasing information, and the size of the company real estate portfolio, the number of assets to be stored by services along with the number of employees within the organization that will be using the Services (“Billing Information”).
iii) Our Corporate Clients may collect and process Personal Information by integrating with the Services or by integrating third-party tools with the Services. Our Corporate Clients are subject to their separate and independent privacy policies. We cannot control or be held responsible for their privacy practices.
c) Data Obtained for Marketing Purposes
i) As you navigate the Company’s websites, we collect information through the use of commonly used information-gathering tools, such as Cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed, and the links clicked). Company does not currently respond to Do-Not-Track signals. You may, however, adjust your preferences for certain tracking, for example, by disabling cookies or using ‘private’ or ‘incognito’ browsing modes. For more information about the cookies we use and opt-out methods, refer to our Cookies & Tracking Policy.
ii) We obtain marketing data that we use to reach out to inform potential customers and others of the services offered by our organization. The personal data collected generally includes the email address of a potential customer or other and may also include their name and phone number. We use the contact information provided to us by our customers to also communicate our Education and Information services, which may include a marketing purpose, especially in relation to available modules.
d) Data Obtained from Other Sources
i) Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in a work order opened by someone else. We also receive your email address from other Service users when they provide it in order to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your company’s account.
iii) We use a tool called “Google Analytics” to collect information about the use of our Company websites (e.g., Google Analytics collects information such as how often users visit the Company website, what pages they visit when they do so, and what other sites they used prior to coming to the Company website). Google Analytics collects only the IP address assigned to you on the date that you visit the Company website, rather than your name or other identifying information. The information collected through the use of Google Analytics is not combined with your Personal Data. You can learn more about how Google Analytics collects and processes data and opt-out options at http://www.google.com/policies/privacy/partners/. We also may use other third-party analytics tools to collect similar information about use of certain online Services.
iv) We work with a global network of partners who provide consulting, implementation, training and other services around our products. Some of these partners also help us to market and promote our products, generate leads for us, and resell our products. We receive information from these partners, such as billing information, billing and technical contact information, company name, what Services you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
a) We use information about you to provide the Services to you, including licensing and operation of the software, remote management, education and information services, training, webinars, communication, customer service, system monitoring and data security. Data received from Corporate Clients will be used by Company in accordance with the Corporate Client’s instructions, including any applicable terms in the Agreement and as required by applicable law. Company is a Processor of data and Corporate Client is the Controller. Corporate Clients may, for example, use the Services to grant and remove access to Services, assign roles and configure settings, access, modify, export, share and remove Personal Data and otherwise apply its policies to the Services. In this context, the legal basis for our processing of your personal data is either the necessity to perform contractual and other obligations as a provider of desktop software and SaaS-based software services.
b) We process personal data for our business purposes including processing sales leads, invoicing, payments, tradeshows, quotes, submitted forms, trials, consultations, demonstrations, response to inquiries, seminars, web analytics, other marketing, security monitoring, business operations and administration, tax, and other regulatory requirements.
We use data about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. For example, to improve general system performance we track how often certain features are accessed by users so we can help focus on which areas should get our attention and focus. In some cases, we apply this knowledge across our Services to improve and develop similar features or to better integrate the Services you use.
In these cases, we base our processing on legitimate interests in performing the activities of the organization.
c) We use data for marketing purposes and to contact you to further discuss your interest in the Services. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services. The Company also uses data to plan and host corporate events, host online forums and social networks in which event attendees may participate, and to populate online profiles for Customers on the Company’s Web sites. We may use information you provide and to send you information regarding the Company and its partners, such as information about promotions or events.
d) We may also use your data to comply with applicable laws and exercise legal rights as the basis for our data processing.
We make collaboration tools, and we want them to work well for you. This means sharing information through the Services and with certain third parties. We do not sell the personal data we collect to other parties; however, we do share information we collect about you in the ways discussed below.
a) Service Providers
Company may share data with the Company’s contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, Company may also share data with the Company’s service providers to ensure the quality of information provided, and with third-party social networking and media websites, such as Facebook, for marketing and advertising on those websites. Unless described in this Privacy Statement, Company does not share, sell, rent, or trade any information with third parties for their promotional purposes.
b) Business Partners
From time to time, Company may partner with other organizations to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service from Company, the Company may share data collected in connection with your purchase or expression of interest with our joint promotion partner(s). Company does not control our business partners’ use of the data we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service. Company does not share any data with business partners that is not relevant to the jointly offered product.
c) Collaboration or Forums
In certain Services, you can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select. Some of the collaboration features of the Services display some or all of your profile information to other Service users when you share or interact with specific content.
Certain websites also offer publicly accessible blogs, forums, issue trackers, and wikis. You should be aware that any information you provide on these websites – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
d) Third-Party Providers
e) Third-Party Links or Widgets
f) With Your Consent
We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
g) Legal Requirements
We may access and disclose your personal data to regulatory bodies if we have a good-faith belief that doing so is required under regulation. This may include submitting personal data required by local customs authorities and tax authorities. Additionally, we may disclose your personal data and other information as required by law, including in response to lawful requests by public authorities or to meet national security or law enforcement requirements. We may also disclose your personal data to exercise or defend legal rights; to take precautions against liability; to protect the rights, property, or safety of the resource, of any individual, or of the general public; to maintain and protect the security and integrity of our services or infrastructure; to protect ourselves and our services from fraudulent, abusive, or unlawful uses; or to investigate and defend ourselves against third-party claims or allegations.
We store personal data processed from our websites, obtained through sales leads and provided through our SaaS-based cloud model software in data centers around the world, or on our premises where applicable, including corporate offices and warehouses. We utilize third-party service providers that have certified with the EU-U.S. Privacy Shield Framework or alternatively provide adequate protections that are compliant with the GDPR.
We will retain your Personal Data for as long as long as you maintain an account or subscription agreement or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display content you provided.
If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account (your organization is the Controller). If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Service account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
a) Access and update your information
Our Services and related documentation give you the ability to access and update certain information about you from within the Service. You can update your user information within your user settings and modify content that contains information about you using the editing tools associated with that content. Deactivate your account: If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact the Service’s support team. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.
b) Delete your information
Our Services and related documentation give you the ability to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations. For any questions around deleting your information please contact the Service’s support team.
c) Request that we stop using your information
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.
d) Opt out of communication
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings. Additionally, you may send a request specifying your communications preferences to email@example.com.
e) Data portability
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context and your location, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the Services and data under your sole control.
Your request and choices may be limited in certain cases. For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
To exercise your rights with respect to your Personal Data, please email us at firstname.lastname@example.org. As permitted by law, certain data elements may not be subject to access, modification, portability, restriction, and/or deletion. Furthermore, where permissible, we may charge for this service. We will respond to reasonable requests as soon as practicable and as required by law. To protect your privacy, we will take steps to verify your identity before granting access or making any changes to your Personal Data. The California Privacy Rights section below provides additional information for California residents. The Specific Disclosures for the European Economic Area section provides additional information for data subjects residing in the European Economic Area (EEA).
Company uses technical and organizational measures to protect the personal data that we store, transmit, or otherwise process, against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Robust security measures are implemented to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Services are accessed using Internet Explorer version 11.0 or later, or the latest version of Google Chrome, Firefox, or Safari, Transport Layer Security (TLS) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access.
Company also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that use firewalls, application monitoring systems, and other advanced technology to prevent interference or access from outside intruders. Company also offers enhanced security features within the Services that permit Customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their Company usernames and passwords.
Company does not offer Services directed to individuals under 18 years of age. No one under the age of 18 may provide any information to or on websites available to general audiences or through Services. We do not knowingly collect personal information from individuals under 18.
If you are under 18, do not use or provide any information on Company websites or on or through any of its Services, do not register on the websites, use any of the interactive or comment features available from Company Services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. Should an individual whom we know to be under the age of 18 send personal information to us, we will delete or destroy such information as soon as reasonably possible. If you believe we might have this type of information, please contact us by emailing email@example.com.
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to iOFFICE Holdings, LP Privacy by emailing firstname.lastname@example.org or by mailing iOFFICE at the following address:
5300 Memorial Drive
Houston, Texas 77007
California Consumer Protection Act (CCPA) – Your Privacy Rights
The CCPA entitles California residents to request and obtain certain information about the disclosure of certain categories of their Personal Data to third parties for their direct marketing purposes. Company does not share Personal Data with third parties for their direct marketing purposes. In addition, Company does not sell your information to third parties for purposes of California law.
California residents who are registered members or users of the Services and are under the age of 18 may be entitled under California law to request and obtain removal of content and information that they themselves post on the Services. You may request such removal by emailing us at email@example.com. In your request, please provide a description of the material that you want removed and information sufficient to permit us to locate the material, including your name, email address, year of birth, mailing address (including city, state, and zip code), and the subject line “California Removal Request.” Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or reposted by another user or third party.
Once we receive your request, we may verify it by requesting information sufficient to confirm your identity. If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
Nevada SB 220 – Your Privacy Rights
Nevada law (SB 220), permits customers who are residents of Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal data to third parties for monetary consideration so these third parties can then resell or license the sold information. Company does not sell your personal data to third parties as defined in Nevada law.
If you are a Nevada resident and wish to obtain information additional information about our compliance with Nevada law, please send us an email at firstname.lastname@example.org.
This section is effective beginning on May 25, 2018.
This section applies to data processing activities of data subjects residing in the European Economic Area as well as, regardless of residence, to the processing of any Personal Data in the European Economic Area.
“Personal Data,” for purposes of this section, means any information relating to an identified or identifiable natural
person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“Services” means any of our products, services, or deliverables.
“Site” means any website operated and controlled by us.
Pursuant to the European Union General Data Protection Regulation (GDPR), we function as a “processor” for the Services we offer to our customers. The scope of applicable data protections and processing for those Services are set forth in contractual agreements with our customers and are therefore not covered by this Privacy Notice.
We may process certain Personal Data in order to maintain and provide the Services to our customers, such as names, addresses, email addresses, and other contact information for designated customer representatives or personnel (“Customer Relationship Data”). In addition, we may send marketing materials or communications to potential or existing customers (“Marketing Activities”). For purposes of Customer Relationship Data and Marketing Activities, we function as a “controller.” Our disclosures with respect to our processing of data as a controller are set forth in this section.
We describe how we collect and use Personal Data in the Information Collected section of the Privacy Notice. The Information Collected section is expressly incorporated by reference herein.
Our disclosure is limited to circumstances where we are permitted to do so under applicable European and national data protection laws and regulations. A list of companies with whom we share data for purposes of marketing our Services to potential and existing customers is available here:
We collect and process your Personal Data for a variety of different purposes which are set out in further detail in this section.
In some cases, we will ask for your consent so that we may process your Personal Data. However, in certain circumstances, applicable data protection laws allow us to process your Personal Data without needing to obtain your consent.
3.1. PROCESSING PERSONAL DATA WHERE CONSENT NOT REQUIRED
In certain cases, separate consent is not required, including:
For the performance of a contract.
To perform our contractual obligations to you, including our fulfilling orders or purchases you have made, contacting you in relation to any issues with your order or use of our Services, in relation to the provision of our Services, or where we need to provide your Personal Data to our service providers related to the provision of the Services, including for license activation and management.
To comply with legal obligations.
To comply with laws, regulators, court orders, or other legal obligations, or pursuant to legal process.
To operate our business and provide our Services (other than in performing our contractual obligations to you) for our “legitimate interests” and for the purposes of applicable law, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Legitimate interests may include:
3.2 CONSENT FOR PROCESSING
In cases where we are not already authorized to process the Personal Data under applicable law, we may ask for your consent to process your Personal Data, including:
We may ask for your consent for [Client Name] or our partners or vendors to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or Services which we think may be of interest to you and for other marketing purposes.
A “cookie” is a small text file that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to the server (for example, when requesting a web page from the same domain that created the cookie). The purpose of cookies is to remember the browser over time and distinguish one browser instance (or user) from all others. Some cookies and other technologies may serve to track Personal Data previously entered by a web user on our site. Most browsers allow you to control cookies, including whether or not to accept them, and how to remove them. Cookies can remember login information, preferences, and similar information.
Cookies, as well as other tracking technologies such as HTML5 local storage, and Local Shared Objects (such as “Flash” cookies), and similar mechanisms, may record information such as a unique identifier, information you enter in a form, IP address, and other categories of data.
We also use web beacons or “pixels,” and in certain circumstances may collect IP address, screen resolution and browser software and operating system types; clickstream patterns; dates and times that our site is accessed, and other categories of data.
If you want to block the use and saving of cookies from the Site on to their computers hard drive, you should take the necessary steps within your web browser’s settings to block all cookies from the Site and its external serving vendors. Please note that if you choose to erase or block your cookies, certain parts of our Site may not function correctly. For information on how to disable cookies, refer to our Cookies & Tracking Policy (Link).
The opt-outs for interest-based advertising require that strictly necessary cookies are not blocked by the settings in your web browser. We support the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance in the U.S., the Canadian Digital Advertising Alliance in Canada, and the European Digital Advertising Alliance in the EU. If you live in the United States, Canada, or the European Union, you can visit Ad Choices (US), Your Ad Choices (Canada), or Your Online Choices (EU) to find a convenient place to opt-out of interest-based advertising with participating entities for each region. These websites also provide detailed information about how interest-based advertising works. Opting out does not mean that you will no longer receive advertising from us, or when you use the Internet. It just means that the data collected from our website will not be used for interest-based advertising and that the advertising you see displayed on websites will not be customized to your interests.
You may at any time withdraw the consent you provide for the processing of your Personal Data for the purposes set forth in this Privacy Notice by emailing us at email@example.com, provided that we are not required by applicable law or professional standards to retain such information.
If you want to stop receiving future marketing messages and materials, you can do so by clicking the “unsubscribe” link included in our email marketing messages or by emailing us at firstname.lastname@example.org.
You have the right in certain circumstances to request confirmation from us as to whether or not we are processing your Personal Data. Where we are processing your Personal Data, you also have the right to request access to, modification of, or deletion of such Personal Data.
You also have the right in certain circumstances to receive the Personal Data concerning you that you provided to us, to restrict processing of your Personal Data, or to transmit such data to another controller.
To exercise your rights with respect to your Personal Data, please email us at email@example.com. As permitted by law, certain data elements may not be subject to access, modification, portability, restriction, and/or deletion. Furthermore, where permissible, we may charge for this service. We will respond to reasonable requests as soon as practicable and as required by law.
We may create de-identified or anonymous data from Personal Data by removing data components (such as your name, email address, or linkable tracking ID) that make the data personally identifiable to you or through obfuscation or through other means. Our use of anonymized data is not subject to this Privacy Notice.
We will retain your Personal Data for as long as long as you maintain an account or subscription agreement or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may have a right to lodge a complaint with a supervisory authority.
For questions regarding this Privacy Notice, please contact us at firstname.lastname@example.org or by mailing iOFFICE Holdings, LP at the following address:
5300 Memorial Drive
Houston, TX 77007