Deer Valley Resort has become known for revolutionizing ski area service. Since opening in 1981, they have been committed to providing a level of care rarely found at a ski resort, delivering classic, consistent, and quality service both on and off the mountain.
With 21 chair lifts, 15+ buildings, and properties, Deer Valley Resort must maintain its facilities in order to effectively and continuously run their business to meet their client's and patron's needs. Uptime and maintenance for their lifts, hotels, and properties are imperative to generating customer satisfaction and returning guests.
Travel and hospitality
Park City, Utah
Deer Valley Resort's goal was to streamline and manage their business more effectively and efficiently. Leaders saw that a move from a paper system to a centralized system was needed to be able to effectively capture and access all of the resort’s asset data in one place.
Through their research and investigation of different enterprise asset management software platforms, Deer Valley Resort partnered with ManagerPlus to assist them not only in their efforts to digitize data, but also to provide solutions for their ever-growing business needs.
ManagerPlus worked closely with Deer Valley Resort to resolve its business requirements, such as data centralization, tracking historical records for safety compliance, and transitioning from a legacy system and paper model to a digital model. Cost pressures also called for an increase in inventory visibility, consistent preventive maintenance schedules and maximum equipment uptime.
Being able to see what each property location has allows site-based maintenance managers to avoid duplicate purchases and maintain consistent inventory levels. Additionally, it saves them time and money while avoiding emergency purchases.
“With Park City being 45 minutes outside of the nearest metropolitan area, it is quicker and more efficient to run over to another location to grab a replacement sink, for example, than to have to drive all the way to Salt Lake City to purchase the part or replacement item” said Alissa Hall, Maintenance Administrative/Purchasing Manager. “This has significantly helped our maintenance team keep track and utilize our current inventory.”
Moving from a paper asset tracking model to digital registries and work orders was another priority for Deer Valley Resort. Moving to the ManagerPlus solution has created a single source of truth for easy research of past work orders and completed maintenance jobs.
ManagerPlus enterprise asset management (EAM) software allows the maintenance managers to quickly look up past work orders and the associated inventory that was used to complete the work. They can also track which technician completed which job for improved accountability.
“When we had a paper system, it could take a few hours to go back through the files and find the paperwork associated with an old work order or to find previously used parts, vendors or to even find out who completed the job in the first place. Now, in a matter of seconds, we can easily pull the work orders and review the scanned and attached invoices, purchase orders, etc. This saves the Deer Valley support staff an insurmountable amount of time, which keeps the maintenance repairs moving and job completions on track,” Hall said.
Deer Valley also wanted to track employees and their associated work orders within the ManagerPlus work order software for increased visibility into labor hours and resource allocation.
“Before using ManagerPlus, we weren't able to keep a solid track on who was where, and who did what. But now we have a better understanding of our labor and the time being spent on maintenance,” she said.
This visibility helps the maintenance managers staff appropriately and better manage maintenance jobs, assist with scheduling for preventive maintenance as well as prep for seasonal work and staff seasonal employees.
Additionally, keeping a record of tasks completed on equipment has helped Deer Valley look ahead to proactive maintenance. Keeping a close watch on data collected in the ManagerPlus platform on all maintenance performed has helped identify patterns that may be causing urgent maintenance repairs in the first place.
“For example, if the tread is coming loose on any of the lifts, it may be a sign of other issues, such as incorrect tilt of the wheels, etc. By noticing and tracking these repairs, other maintenance that has been performed has resolved potential problems before they become a serious issue,” Hall said.
This foresight saves Deer Valley from lift downtime, which is key to gaining return visits to the resort and keeping guests satisfied.
Another issue Deer Valley Resort wanted to address was the completion of a variety of safety checks and regulatory inspections. These inspections must be done in order to remain compliant with safety standards for lift and other facility maintenance, according to the state of Utah.
Deer Valley needed to provide documentation to the state of Utah that safety inspections are being completed, when they were completed and the frequency of their inspections for proof of compliance. Once all of their work orders were tracked within the ManagerPlus system, the resort has gained an easy process to reconcile its safety inspections.
Data reports when, where, and by whom each inspection was completed. Moving away from a manual entry has saved on time and ensures improved safety compliance.
Another value that Deer Valley was seeking was extended equipment life. Tracking vehicle odometer readings and scheduling routine oil changes has helped Deer Valley prevent equipment downtime and extend the life cycle of the assets.
“As continual repairs of boilers, dishwashers, stoves, vehicles, etc. are tracked, we can anticipate that the items are coming to the end of life and can be replaced before they do so,” Hall said.
With the ability to schedule preventive maintenance tasks weekly, monthly and annually, Deer Valley keeps well maintained equipment and buildings. ManagerPlus allows enterprises to automatically generate preventive maintenance work orders based on time or specific triggers, such as a certain number of miles on a vehicle odometer.
Deer Valley Resort has been able to resolve many of their business needs through their utilization of the ManagerPlus EAM. They continue to redefine their business processes to become more efficient through the use of technology. With a brief transition from a legacy system and a manual process to a digital process, Deer Valley can now easily pull asset information from within ManagerPlus and share it across the enterprise.
“With ManagerPlus, we've been able to better streamline our business and processes to make maintenance management easier on all of our staff members and team” Hall stated.
With ManagerPlus, we've been able to better streamline our business and processes to make maintenance management easier on all of our staff members and team.
Now, in a matter of seconds, we can easily pull the work orders and review the scanned and attached invoices, purchase orders, etc. This saves the Deer Valley support staff an insurmountable amount of time.
Before using ManagerPlus, we weren't able to keep a solid track on who was where, and who did what. But now we have a better understanding of our labor and the time being spent on maintenance.
If you’re looking for a proven solution to your asset management challenges, we’re here to help—every step of the way.
Whether your company is small, mid-sized, or enterprise-level, ManagerPlus Lightning can deliver the full power of an intelligent, highly customizable maintenance program that works as hard as you do. Schedule a personalized demo today.