ManagerPlus provides a comprehensive and easy to use EAM for streamlining your asset management.
This Extended Service Agreement (ESA) is to be effective as of the date of the last signature below (“Effective Date”) between ManagerPlus Solutions, LP (“Company”) and Customer (together the “Parties”). Capitalized terms not defined in this ESA will have the meaning provided in the Software License Agreement. Company and Customer hereby agree as follows:
“Incident” means a support question or reproducible failure of the Service to substantially conform to the functions and/or specifications as described in User Guides and reported to Company.
“Normal Support Hours” are 7:00 a.m. to 4:00 p.m. on Business Days in the U.S. Mountain time zone.