Field service management involves countless moving parts. With all the technicians, assets, and equipment you need to manage, not to mention the constant stream of work requests, you need a powerful solution that helps you ensure you don’t miss a beat.
Load your customers into ManagerPlus and associate them with work, expenses, and more to see a complete picture of your operations.
With so many requests to keep track of, sometimes you need to bring in some outside help. Quit the endless barrage of phone calls and emails and track all your work orders from one place, even the ones for your vendors.
Staying on top of work requests is a challenge. Triage your requests into one location to prioritize, plan, dispatch, and close out assignments all from one place. Text and email customers to keep everyone in the loop.
Build out preventive maintenance schedules for customer’s assets with customized templates so your team has everything they need to get the job done fast. Keep customers happy by reminding them when it’s time for maintenance and fixing problems before they become bigger issues.
Assign labor, parts, and other expenses to work orders and generate detailed, data-driven reports on the KPIs that matter most to your team. Track how well assets are performing and make informed spending decisions.
Create custom templates for each customer to request work and make sure you have the right information to build out projected work.
Gather all your customers into one database and assign them to requests and work orders to visualize performance, including revenue and expenses for each one.
Use the planning board to visualize all open work orders and drill down into the ones you need to focus on to see contact info, requests tasks, labor and parts, and more. Send work orders through the mobile apps so your team can get to work from wherever they are.
Quickly bring in outside vendors by simply generating and assigning them a work order with a temporary link to just the assignment they’re responsible for. They get access to what they need, and the rest of your data stays safe and secure, without the need for extra licenses or logins. Track updates during the task.
Capture all the details from the work orders to generate detailed invoices when the job is complete. Make it easy for your customers to process payments and coordinate with your team in the field to complete tasks.
With hundreds of tasks and dozens of resources to manage, you need to prioritize tasks as they come in and quickly get your team on the job. Use the Work Requests portal to customize templates to make sure you capture the information you need for each task and assign jobs with the mobile apps so your techs can get the job done accurately and on time.
Keeping customers happy is vital to your success. Track and store important information, inform them of your progress every step of the way, and eliminate the frustration of invoicing and payment.
Field Maintenance Management Solutions
Manage every aspect of your operations from any where. Access the web-friendly software from any internet browser, no downloads or software licenses required. The field service technician app lets your team access and update work orders from any Internet-connected device.
Keeping track of your costs is important to ensure customers get billed correctly. All your data lives in the cloud so everything is updated in real-time, which helps you track everything accurately, so you don’t miss a thing.
Work orders are the backbone of FSM. Generate detailed work orders and schedule PMs to generate automatically when it’s time for routine maintenance. Manage maintenance schedules with the drag-and-drop calendar and quickly reference historical work orders to track performance and costs.
Vendors are an important part of your operations but managing them through endless emails and phone calls is frustrating and inefficient. Generate and assign work orders to your contractors from the same system where you manage your internal teams, without the need to deal with passwords or licenses.
Proper planning prevents poor performance. Schedule critical work well in advance, inform customers when important work is needed, and track costs and performance over time to plan for big expenses.
To grow your business, you need to know where your opportunities are. Track costs across your operations and generate detailed, data-driven reports on the KPIs that matter most to your organization.
Customers are counting on you to keep their assets running so you need a solution that puts you in control of your asset management. Gain full visibility into every aspect of the assets you manage so you can go above and beyond for your customers.
Stay out in front of important maintenance tasks with robust PM scheduling and a drag-and-drop maintenance calendar. Customize maintenance work order templates with recommended best practices to retain valuable knowledge and track work over time to control costs and improve efficiency.
As much as 50% of unplanned equipment downtime can be traced back to a lack of parts. Track every item across your operations and make sure your team has what they need when they need it.
It’s hard for your techs to do their job without the right equipment. Keep tabs on every tool your team uses with QR codes and assign them out to work orders instantly, so they don’t get pulled for another job.
Implementation Implementing EAM software at your company doesn’t have to be difficult. We’ve been building and implementing ManagerPlus for over 20 years, so our teams know how to get it right the first time. Begin optimizing your preventive maintenance program quickly with our customized implementation program built to meet your needs.
Training Your success is important to us, and our training experts are passionate about helping your team get the most out of our software. Every month our live webinars take an in-depth look at one of our features and all our past webinars are readily available to go back and watch at any time. Our online learning center also has hundreds of resources that cover every part of our software so you can easily find the answers you need.
Integrations/Connectors/APIs ManagerPlus offers support for a wide range of third-party data tracking systems. We can seamlessly integrate with the tracking system you are already using so you don’t lose critical data. Our platform is also built on an open API, so if you use a proprietary system, your developers can easily build it right into ManagerPlus.
FSM operations have a lot of moving parts and if something goes off track, you lose customers. Field service management and report software is your command center to ensure everyone has what they need to get the job done and keep customers happy.
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No matter what kind of assets you need to maintain, ManagerPlus has you covered. As a SaaS based platform, ManagerPlus can be accessed from anywhere via our mobile app, with or without internet access.
